How do I place an order with you?
-I restock my shop with previous designs multiple days every week as I finish making them. If the item you order says "Made to Order" in the title, I typically ship those out in 7-10 business days, once they are completed. This is not a guaranteed timeframe, as I am a single person operation who makes everything myself, so if there are times of high demand, that timeframe may be pushed a few days more.
-If the title of the item does not contain "Made to Order" that means I have it in stock and will ship it typically within 24hrs of the order being place. Caveat to that is orders placed on Saturdays will ship on Monday since no couriers are open to ship on Sundays.
-The primary shipping service I use is UPS Ground for Domestic orders, but I also do ship USPS First Class or Priority within the US, depending on which service I find most appropriate or which you choose at checkout.
For International orders I use USPS First Class or Priority depending on weight.
All shipping costs are calculated after adding something to your shopping cart.
The term "Priority 2/3 Day" is the actual naming convention of the service offered by USPS and not a guaranteed delivery window. They call it this because, on average, Domestic shipments take that many days to arrive after being received by either my mail carrier or local Post Office. If your order shows as taking longer than that once the tracking number updates, there is nothing wrong, especially during the Holiday Season, a specific holiday, national emergency, or pandemic. Once I release your package to USPS, I have no control over where it goes or the timeframe it takes to arrive to your doorstep. The USPS treats its commercial clients on the same level as a retail customer at their Post Office counter. They won't give me any information that they will not give you via their customer service or their website tracking number search.
Delivery times shown at checkout with both UPS/USPS couriers are estimates of delivery windows. These estimates are not guaranteed delivery dates.
The “Priority” designation for international shipments falls under the same estimated delivery window as it does domestically, but the range of dates presented by USPS varies by international region.
-All shipping is calculated at checkout by weight and box size. You will have the option of using UPS or USPS if you are based in the United States. You have only USPS if you are based in another country. One exception to shipping in the United States is if you use a PO Box through the Postal Service in the US, your only shipping option will be USPS.
-As a small business and single person operation, I don't have the capacity to accept returns for reasons other than shipping damage (which should be handled via USPS, UPS, or Shipsurance at the time of damaged delivery for reimbursement, as all orders are fully insured). I do try to offset the shipping costs by making a lower margin off my work, but that can only go so far since that margin would be again reduced if I were to pay return shipping for items I had previously sold to customers. If you need more information about my products to be sure they would work for you and are what you are looking for, don't hesitate to contact email@example.com
When will -insert item- be available again?
-The best way to keep track of future availability of specific designs is through my social media or through the restock notification emails I mentioned in the "How Do I Place And Order With You?" section above this one. My social media accounts are: Instagram/TikTok/Lemon8 @jdrewsilvers, or facebook.com/jdrewsilvers . I update my social media almost daily, showing the upcoming, new designs as well as other information, live feeds, and videos. Story posts often show the items I’m restocking at random times during the week.
What are the prices on your items?
-The prices are shown on the listings in my shop when they are in-stock and active. When they are out of stock, there is a a “Sold Out” banner across the top instead of a price. This is because I allow my prices to fluctuate with my costs each time I restock. If my materials are cheaper, my prices go down a bit. If materials costs go up, the prices on my inventory go up a bit. If I figure out a way to streamline how I make something, my prices also go down. I do post the price for new items 24hrs before I restock my shop with those brand new designs though. They can be found in my Instagram stories on my @jdrewsilvers account or as a Facebook post on facebook.com/jdrewsilvers
Should I send you a DM on Instagram or Facebook to discuss my order or ask further questions?
-The most effective way to ask a general question or question about an order is by sending an email to firstname.lastname@example.org and not a DM. The reason is because of spam. With as many followers as I have on social media, the messages on both Facebook and Instagram are continually buried with companies or individuals offering me products or services. Filtering through those takes a significant effort and isn't always effective, nor reliable. If you send me an email, it comes straight to me and I am able to respond fairly quickly.
Do you offer wholesale?
- I am starting that process in 2023. Please send an email to email@example.com with info/links to your store so I can check it out. Once I verify you have a physical store, I will then be able to send you a wholesale brochure with more information. I am only offering wholesale to brick and mortar retail stores with a valid resale/retail license, at my own discretion. I don't currently sell wholesale to shops that are online only, as my own shop is online only.
Do you accept custom orders?
-As of writing this FAQ, I do not. I am currently a one person operation, doing everything from making the product, pictures, listings, and shipping. My focus is making as many pieces as I can for each restock to fulfill demand as best I can. My workdays are full of design and production, so I am unable to take on anymore workload.
How long have you been in this line of work?
-I am a second generation carpenter and apprenticed under my father for a few years before branching out on my own. I have been running J. Drew Fabrication & Design full-time since 2015.
Do you offer local pick up?
-At this point, I do not. I have in the past, but I do work out of my home, so safety is an issue. Most people who wanted to meet in public to pick up their orders tended to be late, so I would miss 30mins to an hour of my workday to do this, and in the end it wasn't worth it.