How do I place an order with you?
-I typically restock my shop with new or featured designs once each week. There is a banner at the top of this page which is red and contains the date and time of my next new product restock. I do not sell outside of my restocks or make anything to order as I am a one person operation and can only accommodate my weekly restocks at this point. Previous designs are sometimes added at random times during the week as well, so you could find something you were wanting has come back in stock without me mentioning it on social media.
Do you accept returns?
-As a small business and single person operation, I don't have the capacity to accept returns for reasons other than shipping damage (which should be handled via USPS or Shipsurance at the time of damaged delivery for reimbursement, as all orders are insured). I do try to offset the shipping costs by making a lower margin off my work, but that can only go so far since that margin would be again reduced if I were to pay return shipping for items I had previously sold to customers. If you need more information about my products to be sure they would work for you and are what you are looking for, don't hesitate to contact firstname.lastname@example.org
Should I send you a DM on Instagram or Facebook to discuss my order or ask further questions?
-The most effective way to ask a general question or question about an order is by sending an email to email@example.com and not a DM. The reason is because of spam. With as many followers as I have on social media, the messages on both Facebook and Instagram are continually buried with companies or individuals offering me products or services. Filtering through those takes a significant effort and isn't always effective, nor reliable. If you send me an email, it comes straight to me and I am able to respond fairly quickly.
Do you offer wholesale?
-I do not. My focus at this point in time is entirely on keeping my own shop as stocked as possible. So I am not able to accommodate wholesale.
When will -insert item- be available again?
-The best way to keep track of future availability of specific designs is through my social media. Instagram @jdrewsilvers or facebook.com/jdrewsilvers . I update my social media almost daily, showing the upcoming designs for my next restock, as well as other information, live feeds, and videos. 24hrs before my Sunday restocks, I also post the coming inventory/pricing in my Instagram stories, as well as in a Facebook post. Story posts often show items I’m restocking at random times during the week. New designs and popular designs that are in demand are typically only posted on Sundays.
-I don’t plan my restocks very far in advance. I make as many pieces as I can between Monday and Saturday of each week. Previous designs I finish are put into my shop during the week, while the new/in demand items are restocked on Sunday. I do the best I can to utilize whatever materials I have on hand every week.
What are the prices on your items?
-The prices are shown on the listings in my shop when they are in-stock and active. When they are out of stock, there is a a “Sold Out” banner across the top instead of a price. This is because I allow my prices to fluctuate with my costs each time I restock. If my materials are cheaper, my prices go down a bit. If materials costs go up, the prices on my inventory go up a bit. If I figure out a way to streamline how I make something, my prices also go down. I do post my price lists 24hrs before I restock my shop though. They can be found in my Instagram stories on my @jdrewsilvers account or as a Facebook post on facebook.com/jdrewsilvers
Do you accept custom orders?
-As of writing this FAQ, I do not. I am currently a one person operation, doing everything from making the product, pictures, listings, and shipping. My focus is making as many pieces as I can for each restock to fulfill demand as best I can. My workdays are full of design and production, so I am unable to take on anymore workload.
Will you sell me one of your designs raw and unfinished so I can paint or stain it myself?
-Everything I make and sell in my shop is sold with a stain and final finish applied. I don't sell anything unfinished. There are a few reasons for that, but I can best explain one of them by giving a real world example. If you buy a small, unfinished wooden object from a big-box, corporate owned craft store and take it home to stain, you'll most likely run into an issue of glue "run out" from when the object was assembled. That is, excess glue running out of a joint. The glue used in assembly does not take stain at all. If you stain this wooden object and there is any excess glue in the joints, it will not take the stain and will not look correct. While these craft store purchased objects are hastily slapped together on an assembly line, minor glue run-out is an issue for any woodworker. This is generally undetected until you start the staining process and can be fixed at that point by someone experienced with how to remedy it. It is also true that you don't know the exact condition of the wood or if any contaminants which will lead to splotchy stain are hiding in the surface grain of the wood until you start the staining process. If I start to stain one of my pieces and notice it coming out splotchy or inconsistent, I can then fix the issue by doing additional sanding or wood conditioning to remedy it.
-These are things which could be learned by those trying to stain whatever unfinished pieces they bought from my shop, but that opens another issue of me being needed for a sort of "tech support" if a customer's finish doesn't turn out properly. I never want to abandon my customers who need advice or have concerns with my products, but selling unfinished pieces to those who are potentially inexperienced with wood finishing opens up the door to needed back and forth correspondence to troubleshoot the reasons their finish may not have turned out as they had hoped - be it an issue with the wood itself or user error on their part. With as much product as I make each week and running the day to day operations as a single person, adding another line of needed customer service isn't something I can effectively budget into my schedule. Due to these reasons, I only sell my designs with a finish and sealer already applied.
How long have you been in this line of work?
-I am a second generation carpenter and apprenticed under my father for a few years before branching out on my own. I have been running J. Drew Fabrication & Design full-time since 2015.
Do you offer local pick up?
-At this point, I do not. I have in the past, but I do work out of my home, so safety is an issue. Most people who wanted to meet in public to pick up their orders tended to be late, so I would miss 30mins to an hour of my workday to do this, and in the end it wasn't worth it.
Do you combine shipping?
-Yes. If you order multiple items on one transaction and the shipping calculator overcharges you, I always refund that overage back to you. I don't make money from overcharging you for shipping. I don't think that is good business. If you place multiple orders in the same day and want them combined into one, please email me to let me know. I won't always notice that there are two separate orders under the same name without being told.